FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
How is QTIS Clinical different from other EDC/CTMS platforms?
QTIS Clinical unifies EDC, CTMS, and DMS on an AI-native, multi-tenant platform that streams live data instead of relying on batch updates.
How long does it take to get a study live?
Most CROs can configure a new study and have sites live within hours, using reusable templates and guided onboarding instead of custom projects.
Is QTIS Clinical compliant with 21 CFR Part 11 and GxP?
Yes, the platform is built around audit trails, e-signature compliance, data lineage, and inspection-ready chain of custody across all records.
Can we integrate QTIS Clinical into our existing stack?
QTIS Clinical connects with major EDC, CTMS, and financial systems, so CROs can add it without replacing their entire ecosystem on day one.
Pricing questions
Pricing-related questions our customers ask the most
What is your refund policy?
Our refund policy is designed with your satisfaction in mind. If you're not entirely happy with Any Level within the first 30 days of your subscription, you can request a full refund. To initiate a refund, please contact our support team with your account details and the reason for your request. We aim to process all refunds within 5-7 business days. Please note that this policy applies to both monthly and annual plans, giving you peace of mind when subscribing to Any Level.
Do you offer discounts for large enterprise clients?
Yes, we offer customized pricing plans for large enterprise clients to ensure that our solution meets their specific needs at the best value. Discounts are available based on the number of users, the length of the subscription, and the scope of features required. Enterprise clients can also benefit from dedicated support, custom integrations, and training sessions. For a personalized quote and to discuss your enterprise needs, please contact our sales team.
How does the referral program work?
Our referral program is designed to reward our loyal customers for spreading the word about Any Level. For every new customer you refer who signs up for a paid plan, you and the referred party both receive a 20% discount on your next billing cycle. There's no limit to how many people you can refer, which means the savings can really add up. To participate, simply share your unique referral link found in your account dashboard. Discounts will be automatically applied to your account once a referral's subscription is confirmed.
Are there any additional fees beyond the subscription price?
Our pricing is transparent and straightforward: the subscription price includes full access to Any Level's core features, regular updates, and standard customer support. There are no hidden fees for setup or maintenance. However, optional services such as custom integrations, advanced training, or premium support packages may incur additional charges. These services are completely optional and are available to help you maximize the value you get from Any Level . For more details on optional services and pricing, please visit our website or contact our sales team.
Security questions
Security-related questions our customers ask the most
What measures does Any Level take to ensure data encryption?
Any Level employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.
Can we integrate QTIS Clinical into our existing stack?
QTIS Clinical connects with major EDC, CTMS, and financial systems, so CROs can add it without replacing their entire ecosystem on day one.
Can I control who has access to my data within Any Level ?
Yes, Any Level allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
What steps does Any Level take to protect against data breaches?
Any Level implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
Can we integrate QTIS Clinical into our existing stack?
QTIS Clinical connects with major EDC, CTMS, and financial systems, so CROs can add it without replacing their entire ecosystem on day one.
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